We know that you may have a lot of questions about your stay with us. We’ve compiled a list of the questions we’re most frequently asked to help put your mind at ease. We also added our 5 part Welcome Video Series, which answers a lot of questions people have. Please always feel free to contact us if you have additional questions.
The use of select tobacco products is permitted.
Visit our "What To Bring" page for a full list of items we encourage you to bring as well as those that are not permitted.
Yes, we can. We provide a full service cafeteria with a variety of options for our patients. We work closely with our nutritionist, registered dietitians and the nursing staff to ensure your dietary needs and restrictions are met.
At SUN Behavioral Kentucky, our rooms are semi-private. They include a private bathroom, a separate nightstand and armoire.
Yes, you are allowed to have visitors. We recognize the importance of your support system to the healing process and encourage telephone calls and visitation with your loved ones. Designated times for calls and visitation will be provided during the admission process.
The length of time a patient is in treatment varies due to acuity and progress in treatment. It is dependent upon the recommendations of the treatment team, your physician and you.
Yes, we recognize the importance of the continuity of care and we ask that you inform the admission personnel of anyone currently involved in your care.
Yes, you should always present ALL active insurance policies at the time of registration. By allowing us to verify all policies and obtain authorizations, we can improve the process by which your insurance companies coordinate payment for possible deductibles or co-insurance.
You can ask any admission staff member to check with your insurance company, prior to admission, what your benefits are and what co-insurance and/or co-pays for which you will be responsible. They, along with our business office professionals, can answer any other financial questions you might have. We’re here to help you make sure the answer is clear.
Your final cost of care with SUN is based on your individual insurance and will vary based on your plan, coinsurance and deductible.